Service desk Different solutions at one point of contact

Telindus has more than 200 customers today in widely varying and very sensitive fields such as industry, finance, government, etc. We know how to adapt to each of these fields to provide a quality service desk. This solution provides specialised services for IT users by relying on a solid network of IT partners and the expertise of our employees.

Management of IT services, incidents, changes… We simplify and consolidate the main IT processes, through a single efficient point of contact.

Key benefits Service desk

  • Proactivity

    The Telindus service desk enables you to anticipate the potential risks your company faces, dealing with any  incidents proactively

  • Support

    To be able to adapt to your growth and technological developments and optimally support your projects, we invest in new hardware and software technologies. Moreover, the control and company-wide monitoring of the Service Level Agreement (SLA) enables us to support your company as it grows and to optimally address each of your needs.

  • Quality service

    The multilingual Telindus service desk offers technical expertise allowing you to optimise your customer relations.

For whom ?

The benefits

  • Benefit from a service always at the cutting edge

    The evolution of software and the economic growth of companies require us to undergo regular training so as to be able to provide you with a service fully in line with your needs at all times.

  • Boost responsiveness

    The Telindus service desk places a centralised tool at your disposal to manage all customer relations and services, allowing you to process their requests in an efficient and versatile manner, and thereby develop your business and take up every opportunity.

The characteristics

  • 24/7 availability 
  • Comprehensive and centralised assistance
  • Multilingual: English, French, German, and Luxembourgish
  • Compliance with norms and standards  (ITIL V3, FSP)
  • Certified ISO 9001, ISO 27001
  • Call centre reachable by e-mail, telephone and fax

Other solutions