Lack of technical expertise, cost reduction and IT risks, alignment of IT structures with company targets … these are just some of the reasons to entrust your IT governance to a trustworthy partner. Telindus guarantees availability, performance and service flexibility, as well as confidentiality, integrity and traceability, thanks to strong governance based on a national regulatory framework (the implementation of which is strictly controlled), as well as on recognised standardisation methods and programmes or risk analysis methods.
Cost and risk control
Process management is an integral part of governance. Efficient processes allow routine tasks to be optimised and guarantee the quality of the work done while minimising costs.
Identification and continuous management
Outsourcing does not depend solely on technical skills but also on a solid management structure serving the customer, supporting him throughout the contracted period.
All stakeholders are mobilised to provide top service and respond as promptly as possible (control and management of SLAs and OLAs).
Move forward confidently
Telindus ensures that all contractual obligations are fulfilled, on the basis of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). The roles and responsibilities are clearly defined upstream to facilitate decision-making and conflict management. The governance structure includes architects and business consultants, ensuring a good understanding of the company’s activities and future needs.
Get more peace of mind
Measures for setting up, reviewing and improving the performance of the project are put in place to ensure the contractual viability and for the benefit of both parties who communicate regularly on project progress. Steering committees are organised to formalise the good governance and validate performances as well as to deal with points needing intensification.
Information systems associated with proactive monitoring systems
Compliance management tools (Varonis, CyberArk or BMC and CISCO)
Technology and security monitoring carried out with partners
24/7 on-duty services and multilingual help desk
300 engineers in Luxembourg
Network of reputable partner manufacturers worldwide
Specialised local partners and FSP
Regulatory framework controlled by CSSF, ILR or CNPD