Microsoft Teams Direct Routing

Telindus Brings the Perfect Synthesis of Telecoms and Collaboration

Launched only two years ago, Microsoft Teams could become the N°1 platform for corporate collaboration and communication as from 2020[1]. The recent addition of the Direct Routing feature to Microsoft Teams gives Telindus experts the opportunity to summon the full range of their talents, from IT to telecom.

Microsoft Teams is expected to shortly replace Skype for Business. In the meantime, the Teams platform has already convinced 500,000 organizations around the world[1], breaking the record for the fastest growing business application in Microsoft history[2]. "The reason for this success is due to a real need for companies to have an efficient multi-channel collaboration platform, able to centralize information but also to keep track of all exchanges," explains Mathieu Gillet, Sales Consultant at Telindus. "At a time when home office and mobility are gaining ground, remote work is becoming more widespread, and newly fragmented teams need to find ways to collaborate and co-publish despite the physical distance", he says.

[1] Spiceworks, Spiceworks Study Reveals Adoption of Microsoft Teams is Accelerating in the Workplace, 10 décembre 2018
[2] Microsoft, Microsoft Teams wins Enterprise Connect Best in Show award and delivers new experiences for the intelligent workplace, 19 mars 2019
[2] Microsoft, What's new in Teams - Microsoft Ignite Edition, ‎24 septembre 2018

Integrating telecoms and collaboration in one same platform

For businesses to realize the full potential of their platform, the Redmond firm relies on partners with multiple skills, like Telindus, able to aggregate the different types of content produced by companies in an integrated collaboration space. "Microsoft Teams is a collaborative cloud platform that provides access to all essential corporate features in one single platform: instant messaging, threads, storage and sharing of resources, audio and video calls, meetings, planning and schedules, or working groups", summarizes Mathieu Gillet. "With the addition of Direct Routing to Microsoft Teams and by leveraging its own systems integrator and telecom operator activities, Telindus now allows businesses to make and receive calls with their landline phones through the Teams platform, based on their existing equipment", he adds.

A versatile shared workspace

At the crossroads between collaborative solutions and telecommunication, Microsoft Teams makes it possible to collect information, structure content and store it in a way that it can be easily retrieved and accessed. "These contents include conventional telephone conversations, videoconferencing or chat with link sharing", Mathieu Gillet says. Teams users can for instance record a meeting, have it automatically transcribed as text via an AI-based transcription application, and store it on a SharePoint team site created for the occasion". Video and audio files can be searched based on their content and not just by their file name, which results in a more relevant search. "This can be very useful in the context of a support service, a commercial service, or in a regulatory context when it comes to finding the name of a person or a brand mentioned in different conversations", he adds.

An ecosystem of solutions

Taking advantage of the great flexibility offered by Microsoft Teams, Telindus leverages its multiple skills to offer businesses an ecosystem of solutions covering a wide range of activities: strong authentication system for mobile devices to control access to data stored in the cloud, training-related recording solution for call centers, or segregation of exchanges between departments to prevent conflicts of interest (ethical wall). "These are complete solutions built around Microsoft Teams with different partner solutions", says Mathieu Gillet. "Our goal is to make the Microsoft Office 365 platform the ideal tool to help our customers be successful with their digital transformation, from small businesses to large corporations."

Orchestrating the various skills

"It is not uncommon for us to encounter totally heterogeneous environments: telephone services with one provider, videoconferencing with another, instant messaging with a third one", says Mathieu Gillet. "This is an opportunity for us to demonstrate our creativity and our sense of innovation by interconnecting these components of various origins and, as a result, consolidate the user experience."

With 670 employees, Telindus has industry-leading capabilities in systems integration, an activity that requires mobilizing and orchestrating many different businesses. "It is precisely this cohesive force that allows us to provide businesses with effective and easy to use solutions", says Mathieu Gillet. "But isn't it characteristic of experts to simplify for the customer something that is intrinsically complex?", he concludes.

[1] Spiceworks, Spiceworks Study Reveals Adoption of Microsoft Teams is Accelerating in the Workplace, 10 décembre 2018
[2] Microsoft, Microsoft Teams wins Enterprise Connect Best in Show award and delivers new experiences for the intelligent workplace, 19 mars 2019
[3] Microsoft, What's new in Teams - Microsoft Ignite Edition, ‎24 septembre 2018