Deployment of the Microsoft Teams collaboration and unified communication platform

Theirs goals

Indigo Park Luxembourg was looking for a technology partner able to replace its fixed telephony installation with a Voice over IP solution coupled with a unified collaboration platform.

The challenge

  • Indigo Park Luxembourg needed to be able to make telephone calls from a computer to the national and international public network, but also within the company. The company did not have the required skills within the company.

  • The Indigo Group's headquarters had already switched to a hybrid Skype Enterprise solution integrating IT, mobile and landline telephony.        Indigo's scope of work required the new solution to be based on either Skype Enterprise or Microsoft Teams.

  • Benefit from an integrated solution 

The solutions

  • Indigo's relationship with Tango for the management of its mobile device fleet allowed the company to discover Telindus' abilities to integrate the IT and telephony components of a solution based on the Microsoft Teams platform.

    Telindus was able to develop an integrated collaboration platform that adequately meets Indigo's needs.

The results

  • Successful test phase: validation of the solution.
  • Implementation phase in progress: the solution is deployed to part of the workforce.
  • Intensive exchanges with the Group's head office in France and with a specialised consultant in Canada have enabled Telindus to demonstrate its high level of expertise in resolving certain complex issues that do not appear at first sight

The benefits for Indigo Park Luxembourg

  • Centralisation of all collaboration functionalities into one single tool.

  • Increased mobility for Indigo employees.

  • Secure file sharing with some customers, including the City of Luxembourg.

  • User training: change management and acquisition of best practices carried out by Telindus.

Discover their story

" After more than a year of research, we have in Telindus found a partner who is able to provide an answer to a very specific problem. Indigo Park Luxembourg is the first entity of the Group to have implemented Teams as a call interface, while France and Canada have deployed Skype. Indigo Park Luxembourg is indeed the Group's laboratory for numerous innovations before any global deployment. Following the successful implementation in Luxembourg, it has been decided that the Indigo Group entities in France, Belgium, Spain and Canada will migrate to Microsoft Teams in 2021." 

Jonathan Da Silva - Human Resources and Communication Director of Indigo Park LuxembourgPark Luxembourg
Download the Business Case

Indigo Park Luxembourg in short

With 20,000 employees, Indigo is an international group operating parking networks in 16 countries and more than 750 cities. In Luxembourg, Indigo counts 80 employees, 70% of whom are field technicians, technicians or operating staff. Active under different names since 1979, Indigo is the Luxembourg market leader in parking networks for both off-street (car parks) and on-street activities (road management, parking meters, etc.).