Live-Interaction Immediate client communication via Chat, Audio, Video, Co-browsing, ChatBot

Key benefits Live-Interaction

  • Click-to-video

  • Point-to-point audio/video

  • Ability to mute video, audio, or both

  • 2-way video interaction

  • Video call gets routed to appropriate skill group

  • Agent’s UI

  • Recording feature

The benefits

  • Always ready to help client

  • Hand-on user guidance

  • Increase client retention rate