Infrastructure services IT infrastructure management services

Benefit from the experience and professionalism of our infrastructure services. We have the capacity and resources to provide “end-to-end” management through a full catalogue of managed services.

Telindus has developed a service delivery framework that includes infrastructure domains, tools and processes in its catalogue of managed services. This offer can be adapted to your needs to guarantee the levels of service and quality expected by your users and customers.

Key benefits Infrastructure services

  • Flexibility

    The "Managed Service Infrastructure" offer is agile. Entrust us all or part of your environment and processes, and benefit from the experience of our certified engineers on these technologies.

  • Follow-up

    Management of this offer is provided by the Telindus service delivery framework. For you this means centralised management with consolidated reporting and customised monitoring, plus cost control.

For whom ?

The benefits

  • Concentrate on your core business

    Thanks to Telindus, a trustworthy ICT partner, you can concentrate fully on the development of your company. We guarantee the management of operations and completion of your projects in your technological environment.

  • Trust us

    The Infrastructure Management offer is completely geared to the management of operations relating to all infrastructure elements: datacenters and housing services, connectivity, network, security, computer  and storage, as well as operating systems, middleware and software.

The characteristics

  • Project management and quality management
  • Architecture of services and infrastructure
  • Integration in the infrastructure
  • Third-party management
  • Change and release management
  • Supervision and support with the management of the processes: Service Request, Event, Incident, Problem, Change, Release, Capacity
  • Continual Service Improvement
  • Vulnerability / Patch management for the management and implementation of measures and the deployment of correction in accordance with urgency and needs
  • Access Management for the management and authorisation of physical and logical access to data and systems
  • Service asset and configuration management for the management of components
  • Disaster Recovery Plan (DPR) management including crisis management under a Business Continuity Plan (BCP),  DRP procedures and tests and compliance of services

Other solutions