Key benefits Infrastructure services
The "Managed Service Infrastructure" offer is agile. Entrust us all or part of your environment and processes, and benefit from the experience of our certified engineers on these technologies.
Management of this offer is provided by the Telindus service delivery framework. For you this means centralised management with consolidated reporting and customised monitoring, plus cost control.
For whom ?
- Project management and quality management
- Architecture of services and infrastructure
- Integration in the infrastructure
- Third-party management
- Change and release management
- Supervision and support with the management of the processes: Service Request, Event, Incident, Problem, Change, Release, Capacity
- Continual Service Improvement
- Vulnerability / Patch management for the management and implementation of measures and the deployment of correction in accordance with urgency and needs
- Access Management for the management and authorisation of physical and logical access to data and systems
- Service asset and configuration management for the management of components
- Disaster Recovery Plan (DPR) management including crisis management under a Business Continuity Plan (BCP), DRP procedures and tests and compliance of services