Key benefits ChatBot solution
Guarantee assistance and support at all times
Available 24/7, a chatbot responds to the immediacy of customer service. Consumers can therefore request customer services - equipped with a digital care solution like the chatbot - day and night.
Decongesting support services
The chatbot has the ability to mass process the most recurring and basic requests. This allows teams to free up their time and focus their efforts on high value-added requests.
The chatbot gives voice to customers through a service evaluation at the end of a conversation or transaction or through a comment. The opportunity for the company to know how it is perceived from the outside but also to quickly recontact a dissatisfied customer.
- Collaborate with Google using the AI Dialogflow product
- Integrate with standard communication channel
- Logical language associations such as "Hello" with "Salut";
- Management of sentence variants;
- History retention, providing a continuous experience;
- Word comprehension, despite spelling and syntax errors;
- Display the desired response in record time.