Ensure users a high quality service and support for mobile telephony.

Theirs goals

The Information and Communication Technologies Department (TIC) of the City of Luxembourg has called on Telindus and its sister company Tango to guarantee users a high quality mobile phone service support.

 

The challenge

  • Need a centralised management to facilitate and accelerate the mobile interventions.

  • Have a 360 ° view of the costs and data needs (volumetry of the Internet data).

The solutions

  • Establishment of a centralised mobile park management platform. This solution gives us a near real-time view of our consumption. 

  • To accelerate interventions on mobiles, we chose to adapt our support intranet so that it could be interconnected directly with the Tango systems.

The results

 A new channel for services

The Networks and Communications Department is providing more and more through their smartphones to users, instead of traditional IT tools. Most infrastructure facilities owned by the City of Luxembourg being equipped with an embedded SIM card, the number of subscriptions with Tango rose to more than 2990. The platform set up by Telindus should experience a strong rise in the medium and long term.

The benefits for VILLE DE LUXEMBOURG

  • Effective and transparent cost management

  • Improved service to users

  • Centralised management through a single console

  • Services managed by SLAs that guarantee their availability

Discover Their history

 Now that the solution is in the operating phase, we can fully measure the added-value it brings us. Users particularly appreciate the gain in responsiveness and flexibility they now enjoy.

Frank Weiler - Head of at the Networks and Communications department of the City of Luxembourg's ICT division
Download the Business Case

VILLE DE LUXEMBOURG in short

To perform all the missions of a municipal administration serving the residents of the City, the City of Luxembourg has about fifty administrative, technical, cultural, social and socio-educational services.