Turn a constraint into an opportunity with cloud computing

Theirs goals

  • Restructure the entity and separate its banking activities from its insurance activities
  • Meet a tight deadline and carry out the restructuring smoothly for its employees

The challenge

  • Build everything in record time

  • Do without IT experts on the customer side

At the end of 2009, ING Life Luxembourg learnt that the separation of the banking and insurance entities had to be operational by the end of 2010.  Given these very short deadlines, the challenge was daunting – all the more so as the insurance entity was interconnected with the bank in many areas, including the branch network, HR, Facility Management and above all the IT department, which was hosted in the ING Luxembourg bank.

Beyond this time constraint, the challenge was thus also technical. As it had no IT resources or skills in its team, ING Life Luxembourg wanted an “all-in-one” solution that was almost imperceptible by its employees.

The solutions

  • Implement a flexible and progressive cloud solution meetings the expectations of ING Life Luxembourg in terms of FOS certification and security, but also in terms of operational risk, thanks to Disaster Recovery systems (2 sites) and Business Continuity systems.

  • Provide a radically different model through a "pay-as-you-grow" formula. A solution made possible thanks to the flexible and shared technologies of the Telindus cloud platform and the sourcing of applications and related services.

The results

ING Life rated "Best-in-Class" by the group

The solution was implemented in mid-December 2010, as planned. ING Life Luxembourg, the only entity to have opted for a separation without a transitional phase, was rated as "Best-in-Class" by the ING Group, although it was one of the 5 most complicated entities to uncouple from the local banking activity.

Thanks to the Telindus cloud solution, ING Life Luxembourg can now focus on its business and meet the targets set by the group, which moreover is actively interested in this innovative cloud computing project.

Discover their story

Telindus has perfectly understood our will and responded the best to our requirements and to this particular situation. Furthermore, Telindus was not afraid to propose alternatives that went way beyond our expectations. The transition with the bank has been perfect and our colleagues within the IT of the bank were really impressed by the approach we successfully managed to set up.

Christophe Hucque - Directeur des Opérations, ING Life
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ING LIFE LUXEMBOURG in short

Created in 1994, ING Life Luxembourg is the life insurance subsidiary of ING Group in Luxembourg and has initially been focused on Benelux countries. Today, ING Life Luxembourg is one of Luxembourg’s leading providers of financial services in terms of managed reserves and its bancassurance strategies. ING Life Luxembourg’s primary offer consists of insurance solutions combining insurance and banking expertise, providing customers with a high level of convenience and comfort. ING Life Luxembourg’s insurance solutions allow tailor-made retirement and inheritance planning, and provide protection and tax advantages to our customers. ING Life Luxembourg’s core business is to help our customers manage their financial future, by delivering insurance products in the way our customers want them delivered: with exemplary service, maximum convenience and at competitive prices.