Developing mobility to improve assistance to vulnerable people

Theirs goals

  • Strengthen the spirit of collaboration, sense of belonging and well-being at work of  The Red Cross Luxembourg staff
  • Improve the effectiveness of The Red Cross caregivers in their daily interventions in patients' homes and with dependent or vulnerable people
  • Ensure optimal information security, both in terms of the integrity of patients' medical data and the protection of the personal data of people assisted and The Red Cross Luxembourg employees

The challenge

  • Implement a Mobile Device Management (MDM) solution to provide a high level of equipment

  • Combine high availability of services with a reduction of their financial footprint

  • Facilitate and secure access to patient records during the daily movements of healthcare personnel

The solutions

  • Deployment of the Citrix XenMobile platform for enterprise mobility management by Telindus specialists

  • Hosting and management of the solution in Telindus data centers

The results

The mobility development programme conducted jointly with Telindus has enabled The Red Cross Luxembourg to equip 1,500 employees - mainly healthcare staff - with high-performance, secure and highly available equipment :

  • The new Mobility Management platform, deployed and managed by Telindus, allows centralized deployment of new applications on devices and ensures consistent application versions for all staff
  • Remote incident management by the IT team is greatly facilitated and technical interventions are transparent to users, no longer causing service interruption
  • The implementation of the new solution results in considerable time savings for both the IT team and users, data access is greatly simplified while being subject to increased security
  • The User Experience is enriched, to the satisfaction of all stakeholders: nursing staff, IT team and The Red Cross Luxembourg's General Management

The benefits for Croix-Rouge Luxembourgeoise

  • Optimization of the work of carers

  • Modernization of its image by adapting the BYOD principles to the security constraints

  • Reduction in mobile fleet management effort

  • Agility’s optimization in incident handling and reduction of response times

Découvrez leur histoire

In 2016, we decided to outsource our IT infrastructure to Telindus' data centers. In a second step, the entire management of this infrastructure was entrusted to our partner. Today, a large part of our business activity is managed by Telindus as managed services, from the support center to the management of our servers and databases.

The mobility management solution recommended by Telindus was demonstrated in real time to the Red Cross management. This opportunity to " finger" our future work environment has greatly contributed to convincing us that we are making the right choice, both from a technological point of view and in terms of understanding our needs.

Martial Arnold - IT Director of the Red Cross Luxembourg
Download the Business Case

Croix-Rouge Luxembourgeoise in short

With more than 2000 professionals and several thousand volunteers, the Luxembourg Red Cross is a major player in the fields of Health, Social, Youth and Humanitarian Aid.

The Luxembourg Red Cross is thus involved in such essential activities as home care, blood transfusion, convalescence, care for the elderly, social assistance, individual assistance for people in difficulty, relay homes and youth centres, socio-family therapeutic services, international emergency humanitarian aid and the reception of migrants and refugees.