Multimedia Contact Centers

Traditional call centers are evolving into multimedia contact centers, serving your customer base using other contact methods than telephony, such as e-mail, fax and instant messaging.

More and more, customers expect to be able to interact with companies through whichever channel that best suits their needs. Customers are likely to use a combination of communication channels.

Your ability to provide consistent customer service across all these communication channels has become even more critical to delivering a superior personalized customer service experience.