Call Centers

In today's competitive global marketplace, customer service is increasingly critical to attracting and retaining customers. The call center remains the easiest way for your customers to get in touch.

Telindus, together with Proximus, offers you various types of call center solutions, all tailored to the specific needs of your business.

Our call center building blocks include call queuing and routing based on ACD (Automatic Call Distribution) and IVR (Interactive Voice Response). Optional features include Text To Speech (TTS) or Automatic Speech Recognition (ASR) functionality, CTI (Computer Telephony Integration), CRM integration (bringing a 360° view on all customer details into one system) and skilled based routing (forwarding the call to the agent with the right skills to answer the question).