Contact Centers
Customer contacts à volonté
You don't collaborate solely with the employees in your own company. Customer contacts are every bit as important. Do your customers have a question or suggestion? If so, they have to be able to contact you easily and quickly. Customer service is crucial for attracting and retaining customers.
Telindus, together with Proximus, offers you a variety of solutions to support the relationship with your customers in a professional and effective manner, ranging from IVR solutions (Interactive Voice Response), allowing you to automate the direct interaction with your customers in a highly efficient manner, to full-fledged contact centers with CRM integration.
Our contact center solutions provide an open, strategic platform for extending your customer care activities beyond simple phone transactions to a content-rich, customer-centric experience. Telindus, together with Proximus, offers you the infrastructure and the applications for call centers, as well as for complete multimedia contact centers which make optimal use of our convergent offer and thus facilitate - using different channels - the contact with your customers by e-mail, fax, video, and so on. As your trusted ICT provider, we offer you an end-to-end solution for all your call and contact center needs, from the IP telephony connectivity that starts it all, to completely integrated contact center applications.
We offer you a vendor-independent approach, working with contact center solutions from Avaya, Cisco, and Escaux.
Advantages
Customer satisfaction alone is not enough to ensure customer retention. As an organization or a brand, you really need to engage your customers. Customer engagement through brand and customer service have become the most powerful differentiators in your business environment. The perceptions of both are created by an accumulation of customer experiences.
Offering performant customer service through a contact center improves the customer experience. It helps you to retain customers and increase their loyalty, increasing sales and growing the value of the existing customer base in the process. As the contact center supports a direct customer relationship as an extension of the existing service offering, it also acts as an element that helps to acquire new customers.
